Delete my account

1. Ask for deletion

• On the website: My account → Profile → “Close my account”, then confirm.
• If you can no longer sign in: write to [to be completed : contact email] from the phone number or email address of your account, asking for it to be deleted.

Before deleting your account, you can download a copy of your data: My account → Profile → “Download my data”.

2. What happens next

• Straight away: you are signed out.
• For 30 days: nothing is erased yet. Signing in again with your number or address during that time cancels the deletion.
• After 30 days: your account and its data are permanently deleted. They cannot be recovered.

3. What is deleted

• Your profile (name, phone, email), your photo and your sign-in codes.
• Your saved delivery addresses and your settings.
• The notifications turned on on your devices.

4. What is kept

• Orders and payments: kept as accounting records (products, amount, date, status, delivery address) for the period the law requires, detached from your account.
• Messages sent with the contact form: 24 months at most.
• Newsletter subscription: until you unsubscribe (link in each email).
• Technical and security logs: 12 months; backups: 5 weeks at most.